Privacy Policy

1. Introduction

GreenCRM24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management software and related services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

• Account Information: Name, email address, phone number, company details when you register
• Payment Information: Billing address and payment details (processed securely by our payment processor)
• Contact Data: Information you provide about your customers and business contacts

Usage Data

• IP addresses, browser type, operating system
• Pages visited, features used, time spent on the Service
• Error logs and performance data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve your experience.

3. How We Use Your Information

We use the information we collect for various purposes:

Purpose	Legal Basis
To provide and maintain our Service	Performance of contract
To notify you about changes to our Service	Performance of contract
To allow you to participate in interactive features	Consent
To provide customer support	Legitimate interest
To gather analysis to improve our Service	Legitimate interest
To monitor usage of the Service	Legitimate interest
To detect and prevent fraud	Legal obligation

4. Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

GDPR (EU Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to our processing of your data

CCPA (California Users)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising these rights

To exercise any of these rights, please contact us at [email protected].

7. Facebook / Third-Party Data Deletion

GreenCRM24 allows users to connect their accounts with third-party platforms such as Facebook in order to manage leads, contacts, and communication inside our CRM system. If you would like to request deletion of your data that may have been collected through Facebook or other integrations, you can do so using the following methods:

• 1. From Within the Application

  If you have a GreenCRM24 account, you can log in and request deletion of your connected data by navigating to: Account Settings → Integrations → Facebook → Remove Connection.

• 2. Email Request

  If you do not have access to your account or are a Facebook user whose data may have been processed through GreenCRM24, you may request data deletion by sending an email to: [email protected] Please include: Your name Email address associated with the data (if known) Your Facebook User ID (if applicable)

• 3. Processing Time

  After receiving a verified request, we will delete the requested personal data from our systems within 30 days, unless retention is required for legal, accounting, or security purposes.

• 4. Confirmation

  Once the deletion request has been processed, we will send a confirmation email to the requester.

For additional assistance regarding data privacy, please contact us at [email protected].

To request deletion of your data, please click here: Submit Data Deletion Request

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• Phone: +1-312-248-7566 (Monday-Saturday)